We, at JFB's Sycamore Seeds Limited, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website sycamore-seeds.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at privacy@sycamore-seeds.com or +44 7583754915.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website sycamore-seeds.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as our website, or directly provide information to us.
The following list details the types of personal information we may process:

• First and Last Name
• Address and City
• Purchase history
• Email address and/or Phone number
• Payment method and history

Please note, that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.
At JFB's Sycamore Seeds Limited, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:

• Authentication and Security
• Customizing and adapting user experience
• Communication Efforts
• Analytics and Performance Tracking
• Marketing and Advertising
• Processing transactions
• Payment Processing
• User Engagement and Retention
• User Feedback and Satisfaction
• Tag Management

Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

Personal information is stored in secure servers located in the following locations: United Kingdom. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.

Data Hosting Partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Protection Measures:
• Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
• Security Audits and Monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.
• Access Control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

At JFB's Sycamore Seeds Limited, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data.

Sharing Personal Information:
• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential.

Service Providers we work with are set out in the Cookiebot widget on https://sycamore-seeds.com/privacy for your review.

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and Control:
We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at privacy@sycamore-seeds.com or +44 7583754915.

At JFB's Sycamore Seeds Limited, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Your Rights:
• Right of Access (Article 15 GDPR)
• Right to Rectification (Article 16 GDPR)
• Right to Erasure ('Right to be Forgotten') (Article 17 GDPR)
• Right to Restriction of Processing (Article 18 GDPR)
• Right to Data Portability (Article 20 GDPR)
• Right to Object (Article 21 GDPR)
• Right to Withdraw Consent (Article 7(3) GDPR)
• Right to Lodge a Complaint (Article 77 GDPR)

To exercise any of these rights, please contact us at privacy@sycamore-seeds.com or +44 7583754915.

We use cookies and tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for basic site functionality and personalization
• Functional Cookies: Help us improve our website by enabling us to analyse usage behavior.
• Marketing Cookies: Used by advertisers to serve ads that are relevant to your interests.

You can manage your cookie preferences through our cookie consent banner. For more details, visit the Cookiebot widget on https://sycamore-seeds.com/privacy

We may send you marketing communications about our products and services via email, subject to your consent. You can opt-out at any time using the unsubscribe link in our communications.

In case of a data breach, we will:

• Notify relevant authorities within 3 days if required
• Inform affected individuals within 3 days if there's significant risk
• Provide support and guidance through email notifications

For concerns about data breaches, contact us at privacy@sycamore-seeds.com or +44 7583754915.